![]() Note: You’ll need to input your pattern, PIN, or password, so make sure you know it beforehand. Choose to restart your device once everything is erased. To perform the factory reset, if you can get into your phone, go to Settings> System > Advanced > Reset options > Erase all data (factory reset) > Reset phone > Erase everything. If you haven’t backed up recently that could be a big problem. You could also try resetting your phone to the factory default settings, but this will wipe everything on it. ![]() Uninstall apps starting with whatever you installed last and test to see if the problem is gone - you can just restart your phone to get out of safe mode. If everything works okay in safe mode, then a third-party app is probably causing your problem. Your device will start in safe mode, and you will see “Safe mode” at the bottom of the screen. When the animation starts, press and hold the Volume down button until the animation ends.
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